Privacy policy

1. Introduction

Prizma.ba (“we”, “our”, “Prizma”) is committed to protecting the privacy of its users and clients. This privacy policy explains how we collect, use and protect your data when you use our website prizma.ba and our website development, branding and design services.

2. Data we collect

We collect the following data:

• Contact information: The email address and message you provide via the contact form on our site.
• Project data: Information about your business, requirements and preferences that you share with us during project collaboration.
• Technical data: Basic data about your visit (browser type, device) automatically collected by the server.

3. How we use your data

We use your data exclusively for:

• Responding to your inquiries via the contact form
• Communication regarding your project
• Delivering the agreed services (website development, design, branding)
• Improving our website and user experience

4. Terms of collaboration and delivery

To ensure transparency, here are the key terms of our collaboration:

• Deposit: For every project we charge a 30% deposit upfront. The deposit is non-refundable. If you're not satisfied with the final result, you don't pay the remaining 70%.
• Delivery timelines: The Starter package is delivered in a maximum of 7 days, the Business package in 2 weeks, and Enterprise projects by agreement after the initial call.
• Post-delivery revisions: Every project includes one free round of revisions after delivery. All additional changes are billed at the standard rate, regardless of the scope of the change.
• Redesign: A redesign of an existing site costs the same as building a new site, because the site is built from scratch.

5. Data sharing

We do not sell, rent or share your personal data with third parties, except when necessary to provide services (e.g. a hosting provider) or when required by law. All our partners are obligated to respect the privacy of your data.

6. Data security

We use SSL encryption (HTTPS) across the entire site to protect data transmission. All data submitted to us via the contact form is transmitted through secure channels. We take reasonable technical and organizational measures to protect your data from unauthorized access.

7. Your rights

You have the right to:

• Request access to the data we hold about you
• Request correction or deletion of your data
• Withdraw consent for data processing
• Lodge a complaint with the competent data protection authority

8. Cookies

Our site uses minimal technical cookies necessary for the site to function. We do not use cookies for tracking or advertising.

9. Policy changes

We reserve the right to update this privacy policy at any time. All changes will be published on this page with an updated date. We recommend checking this page periodically.

10. Contact

For any questions regarding your privacy or this policy, you can contact us via the contact form on our site or directly by email.